Home But Not Alone is a campaign launched in Suffolk in response the Coronavirus (Covid-19) outbreak. Its aim is to help connect people or organisations who want to volunteer in their communities, with neighbours who are most in need. Volunteers will help with essential services such as delivering groceries or medication, whilst following the Government’s social distancing guidelines. Anyone who would like to gift their time please download the Tribe Volunteer app from the Google Play Store or Apple Store.

 App details: from Apple App Store and Google Play Store

Please remember:

0800 876 6926 

The number that vulnerable residents can ring if they are in need  of help.


  The Home, But Not Alone Phoneline:

Freephone: 0800 876 6926

  • Staffed 9am to 5pm everyday
  • It is designed to help the most vulnerable in our communities
  • It takes on average 1,300 calls a week
  • The majority of calls are in relation to food deliveries and general enquiries

Phone calls are answered and cases managed by staff at each district, borough or county council depending on the type of enquiry.  Wherever possible we link people in need with local groups and businesses, who are doing an amazing job in our communities.  This phoneline is for vulnerable people in our communities, and not for general Coronavirus enquiries.